What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Need to update credit card and reinstate account.

    Asked by Seqreports on September 06, 2016 at 09:36 PM

    We had a fraud incident and we're issued new card.  Need to update info and have account reinstated.

    update credit card credit card and
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 07, 2016 at 12:29 AM

    To change your credit card information, you can follow our guide here on How to Update My Subscription's Payment Method (FastSpring). Alternatively, you can also choose to upgrade your account again and simply enter your new credit card info during the upgrade. 

    If you need further assistance with your upgrade, feel free to let us know.
    Regards.