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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    From the time that an order takes place, how long until PayPal posts that payment has been made

    Asked by azladyofthewood on September 07, 2016 at 01:24 AM

    I used the Order Form Template.  I am receiving orders but they are being held.  I completed the transaction manually but I think that may have been a mistake.  How do I know that I actually received payment?  What is the turnaround time from when an order is placed until notification is given that payment went through.  I guess my question is for PayPal and Credit Cards.

     

    Thanks,

     

    Page URL:
    https://www.jotform.com//?formID=62435519089160

    Long how how long posts
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 07, 2016 at 03:09 AM

    Hello azladyofthewood,

    When the payment is successful, the initiation is sent instantly through IPN. You need to ensure that IPN is enabled in your PayPal account. 

    Have you received the payment in your PayPal account for the transactions which you manually completed? If you have received the payment in your PayPal account but the submissions still ended up in incomplete payments then IPN is disabled in your PayPal account which needs to be enabled. The following guide should help you how to enable IPN for paypal:  https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    Please note that if you have not received payment in paypal that means when the form was submitted and users were redirected to PayPal checkout page, user did not settle the payment. That is the reason why your submission ended up in incomplete payments.

    Thank you!

  • Profile Image

    Answered by azladyofthewood on September 07, 2016 at 03:12 PM

    I have not received any payments.  I looked at the link that was sent for IPN and I can't find where to enable IPN.  My profile page doesn't have My Selling Tools link.  Do I need to upgrade to a business account on PayPal?

  • Profile Image

    Answered by azladyofthewood on September 07, 2016 at 03:16 PM

    Also, how do I know if my paypal account is linked to payments through jotform?  I looked at my profile on jotform and couldn't find anything there.  Where do I find out where payments are going?  Thanks,

  • Profile Image
    JotForm Support

    Answered by Kiran on September 07, 2016 at 05:34 PM

    I don't think it is required to have a business account for enabling IPN. Please try accessing the IPN page below directly after logging into your PayPal account to change the settings.

    https://www.paypal.com/cgi-bin/customerprofileweb?cmd=_profile-ipn-notify

    How do I know if my paypal account is linked to payments through jotform?

    Since you can receive the payments to PayPal by using the email address, the only way you can find from the payment field in your JotForm. There are no other settings available to link your forms with PayPal.

    Hope this information helps! 

  • Profile Image

    Answered by azladyofthewood on September 07, 2016 at 06:46 PM
    Thank you for your response. I was referring to
    Receiving payments through PayPal when people make payment
    I am getting orders and no record from Paypal that
    Anyone is trying to pay me.
    I understand from the buyers perspective.
    I was asking from the sellers perspective.
    Seems like there should be some pending payment
    Or something in Paypal.
    Thanks
    Melody🎵
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 07, 2016 at 10:27 PM

    I have checked your form and I can see you have successfully integrated your form with PayPal, I have also tested it and I can see it redirects to the PayPal payment page and indeed it passes properly the payment amount: 

    Here if your submitter does not complete the payment then nothing will happen on your PayPal account, but the submission will be added to the incomplete payments, when you complete a payment manually it does not charge your submitter and you will need to request your submitter to send you the payment manually. 

    This seems to be the case on your form as I cannot see any payment info in the current submissions you have: 

    Beside to the suggestion made by Ashwin above, I will suggest you to enable the incomplete payment notifications so you will be aware about this, here is the guide that will help you with that: How-to-Setup-Incomplete-Payment-Notification-E-Mail

    Here is also a link that may help you: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ