What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't grab and move fields on MS Surface using Chrome

    Asked by ACCnational on September 07, 2016 at 07:17 AM

    Hi, am trialing JotForm - find it very frustrating when trying to insert new fields and move exiting ones.  Don't seem to be able to grab the field and move it.  the move cross appears, but it seems to highlight everything i move over.  please help.

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    JotForm Support

    Answered by Jan on September 07, 2016 at 12:14 PM

    I believe that MS Surface is a touch-screen device. Please try this solution in Chrome:

    1. Go to the address bar and type "chrome://flags/".

    2. Look for the "Enable touch events". Click the drop down and choose "Disabled".

    Hope that helps. Thank you.

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    Answered by ACCnational on September 07, 2016 at 06:45 PM
    Thanks Jan, yes it does ‘fix’ the issue. So JotForm is not designed to be used with touch devices?
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    Any opinions or advice offered in this email is general in nature. Professional advice particular to specific circumstances should always be sought.
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    JotForm Support

    Answered by EltonCris on September 07, 2016 at 10:12 PM

    Yes, that's right. The form builder is not yet fully compatible with touch devices so we suggest creating your forms using your PC or laptop. However, forms you create at JotForm is fully functional and working perfectly with mobiles or any touch devices.

    We also have plans on improving the form builder in the future so hopefully, this one will be considered.

    Thank you!