Can't grab and move fields on MS Surface using Chrome

  • ACCnational
    Asked on September 7, 2016 at 7:17 AM

    Hi, am trialing JotForm - find it very frustrating when trying to insert new fields and move exiting ones.  Don't seem to be able to grab the field and move it.  the move cross appears, but it seems to highlight everything i move over.  please help.

  • Jan
    Replied on September 7, 2016 at 12:14 PM

    I believe that MS Surface is a touch-screen device. Please try this solution in Chrome:

    1. Go to the address bar and type "chrome://flags/".

    Cant grab and move fields on MS Surface using Chrome Image 1 Screenshot 30

    2. Look for the "Enable touch events". Click the drop down and choose "Disabled".

    Cant grab and move fields on MS Surface using Chrome Image 2 Screenshot 41

    Hope that helps. Thank you.

  • ACCnational
    Replied on September 7, 2016 at 6:45 PM
    Thanks Jan, yes it does ‘fix’ the issue. So JotForm is not designed to be used with touch devices?
    Thanks
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  • Elton Support Team Lead
    Replied on September 7, 2016 at 10:12 PM

    Yes, that's right. The form builder is not yet fully compatible with touch devices so we suggest creating your forms using your PC or laptop. However, forms you create at JotForm is fully functional and working perfectly with mobiles or any touch devices.

    We also have plans on improving the form builder in the future so hopefully, this one will be considered.

    Thank you!