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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    submit page not displaying

    Asked by LHEDJ on September 07, 2016 at 08:37 AM

    Upon submitting my form, the Thank You page seams to be stuck on the last one I had it set to.

    I've tried setting it to a link and the page but nothing changes.

    Page URL:
    https://www.jotform.com//?formID=61922420686861

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    JotForm Support

    Answered by John_Benson on September 07, 2016 at 09:49 AM

    I've cloned your form and I found out that you are redirecting the Thank You page to a custom URL. I also found out that there is a Change Thank You Page condition set to the "Row" field.

    On the cloned form, I removed the payment integration so I can test it. When I submit the form and leave the "Row" field blank, it redirected me to this Thank You Page.

    If I fill up the field and hit submit, it will go to the custom URL.

    It is possible that there are problems in your payment integration which is why the submission is not completing. Please provide a screenshot so that we can further investigate.

    Hope that helps. Thank you.