submit page not displaying

  • LHEDJ
    Asked on September 7, 2016 at 8:37 AM

    Upon submitting my form, the Thank You page seams to be stuck on the last one I had it set to.

    I've tried setting it to a link and the page but nothing changes.

    Page URL: https://www.jotform.com//?formID=61922420686861
  • John_Benson
    Replied on September 7, 2016 at 9:49 AM

    I've cloned your form and I found out that you are redirecting the Thank You page to a custom URL. I also found out that there is a Change Thank You Page condition set to the "Row" field.

    submit page not displaying Image 1 Screenshot 40

    On the cloned form, I removed the payment integration so I can test it. When I submit the form and leave the "Row" field blank, it redirected me to this Thank You Page.

    submit page not displaying Image 2 Screenshot 51

    If I fill up the field and hit submit, it will go to the custom URL.

    submit page not displaying Image 3 Screenshot 62

    It is possible that there are problems in your payment integration which is why the submission is not completing. Please provide a screenshot so that we can further investigate.

    Hope that helps. Thank you.