What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Auto-Responder [Send email later]: Ability to do not send the email if the submission has been deleted.

    Asked by EventInc on September 07, 2016 at 09:06 AM

    Hello Beril, 

    that's a really nice feature! Will the auto-responder email also be send when I delete the submission? 

    Thanks in advance, Thorben

  • Profile Image
    JotForm Support

    Answered by beril on September 07, 2016 at 09:34 AM

    Hello Thorben,

     

    We are glad to hear that you satisfy our new feature. That's really good question and I am not sure what happens if you delete your submission.=) As far as I know it will send the email later date even if you delete the submission. However, for now, I suggest you test it with a demo form with setting your email time as you see below:

    After that, you can delete the submission. If you receive the submission you can also delete it on your own form. I will also test it on my side. However, I can notify you tomorrow.=) I will also learn it owing to you. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by EventInc on September 07, 2016 at 09:55 AM

    Hi, 

    Thanks for your quick response! :) I will also try this. Lets talk about our results tomorrow. 

  • Profile Image
    JotForm Support

    Answered by beril on September 07, 2016 at 10:02 AM

    Deal.=) I will inform you via this thread tomorrow. I think it will work but I also want to be sure about not losing your submissions.

    Have a great day!

  • Profile Image

    Answered by EventInc on September 07, 2016 at 10:04 AM

    Perfect! Thanks :)  Have a wonderful day yourself! 

  • Profile Image
    JotForm Support

    Answered by beril on September 08, 2016 at 11:08 AM

    Hello again,

    Are you able to receive your autoresponder? I didn't receive any autoresponder yet.=) Could you please also let us now your situation? We will wait for your response.

  • Profile Image

    Answered by EventInc on September 08, 2016 at 11:36 AM

    Hi :) 

    Me neither. Got no autoresponder. That's perfect for my use case. Thanks for your assistance and trying this out. 

  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 08, 2016 at 01:31 PM

    On behalf of my colleague Beril you're most welcome. 

    Please if there is anything else that we can assist you with, let us know and we will be glad to help you. 

  • Profile Image

    Answered by EventInc on September 09, 2016 at 04:46 AM

    Hello again, 

    unfortunately I got the autoresponder Email eventually in the evening. Did you also get yours? I'm looking forward too hearing your feedback. 

    Thanks in advance, Thorben

  • Profile Image
    JotForm Support

    Answered by Boris on September 09, 2016 at 05:47 AM

    My colleague Beril is not in the office at the time, so we'll have to wait a bit for her response. I'll send her a message to let you know about her autoresponse when she is available.

    I will also be testing this out on my end as well, Thorben, and will be informing you of my findings. Thank you

  • Profile Image

    Answered by EventInc on September 09, 2016 at 05:58 AM

    Thank vou very much. That's really nice! So let's wait for Beril and your results. 

  • Profile Image
    JotForm Support

    Answered by beril on September 09, 2016 at 11:04 AM

    First of all, I am sorry for late response. I didn't receive the autoresponder if I didn't delete it by mistake.=) However, yesterday I sent another test submission for you. If I receive an autoresponder, I will let you know. In addition to that, I asked it to our developers for you. It seems it is sending the autoresponder even if you delete the submission. If you want we can forward it as a feature request to our developers. Please inform us under this thread regarding this subject.

    In the meantime; if you need any further assistance by our side, please let us know. We will be pleased to help you at any time for any issue you may have.

  • Profile Image

    Answered by EventInc on September 09, 2016 at 12:34 PM

    No worries. I'm glad you gave this to your development deparment. I would really appreciate it, if you could implement the feature. 

    However, I'm really interested to see what the results of your second test are. 

    I wish you a lovely weekend! :)

  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 09, 2016 at 02:15 PM

    I will forward the thread to our second level as my colleague Beril said in her last response. 

    Although we cannot provide an ETA about when this may be available, we will ensure to let you know if we get some news regarding this. 

    My colleague Beril should update you here as soon as possible with the result of her test as well. 

    Cheers. 

  • Profile Image
    JotForm Support

    Answered by beril on September 10, 2016 at 04:05 PM

    Hello Thorben,

    I wanted to inform you that I also received the autoresponder on my side. =) I see that my colleague Kevin forwarded the feature request to our developers. Feel free to contact us anytime. We will be happy to assist you. I hope you will also have a wonderful weekend.

    Cheers!

  • Profile Image

    Answered by EventInc on September 12, 2016 at 06:14 AM

    Hi Kevin,

    Thank you very much. I hope this will be implemented soon. 

    and Hello Beril, 

    I'm glad you also received the autoresponder. It's good that we have the same results. And I highly appreciate your assistance. Thank you very much. This is really helpful for me.

    Cheers! 

  • Profile Image
    JotForm Support

    Answered by Nik_C on September 12, 2016 at 08:44 AM

    On behalf of my colleagues, you're welcome.

    We will inform you about this request through this thread as soon as we get any information from our developers.

    Thank you!

  • Profile Image
    JotForm Developer

    Answered by ceren on September 19, 2016 at 11:04 AM

    Hello EventInc,

    We've updated our system to automatically remove scheduled emails of a deleted submission.

    This update will work for the submissions you will delete from now on. Unfortunately, it won't effect the scheduled emails of the submissions you have delete before.

    If you have any other questions please let us know.

  • Profile Image

    Answered by EventInc on September 19, 2016 at 11:11 AM

    Hello ceren, 

    Thank you very much! I'm really impressed how fast you got this working. You are really helping us with this function :) 

    I'm absolutly fine with that. We got that covered. 

    Again, thank you very much and have a lovely week!

     

  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 19, 2016 at 12:15 PM

    On behalf of our developer, you're most welcome. 

    Please if there is anything else that we can assist you with, do not hesitate to let us know, we will be more than happy to assist you. 

    Cheers!