What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Submission Email

    Asked by mjunruh on September 07, 2016 at 09:12 AM

    I recently tested a form submission for one of my new forms.

     

    After submitting the form, I never received a notification email.

     

    Could my email address be on the bounce list?

     

    Please advise.

     

    Thanks!

    submission email email bounce list bounce thanks new forms
  • Profile Image
    JotForm Developer

    Answered by selen on September 07, 2016 at 10:20 AM

    Hi,

    No, your email address is not in bounce list. 

    You'll just have to set up an email notifier on your form. 

    Here's a guide that will help you in setting up one: Setting-Up-Email-Notifications

    Here are other guides that may also help you and you may use as reference:

    Explanation-of-Email-Notification-and-Autoresponder-Settings

    How-to-Delete-Notifications-Autoresponder

    Send-Notifications-to-Multiple-Recipients

    How-to-Properly-Change-and-Test-a-New-Email-Recipient-Address

    Feel free to let us know if you have any questions or concerns. Thank you.