What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not getting emails?

    Asked by anubisairdogs on September 07, 2016 at 09:27 AM

    For some reason I am not getting emails for submissions to my form. Event the test e-mail isn't working

    Page URL:

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    JotForm Developer

    Answered by Denis on September 07, 2016 at 10:16 AM

    Hello anubisairdogs,

    I checked your email address and it is listed in our bounce list. It is removed now, please check and let us know if issue still persists. Also you might want to look these guides for avoiding same issue again:

    How to Prevent Email Bouncing Related Issues

    How to Remove Your Email Address from Bounce List

    If you need any further assistance please feel free to contact us again.


  • Profile Image

    Answered by anubisairdogs on September 07, 2016 at 01:46 PM
    Yes it is now working. Thank you
  • Profile Image
    JotForm Support

    Answered by Nik_C on September 07, 2016 at 03:44 PM

    On behalf of my colleague Denis, you're welcome.

    Please let us know if you have any further questions.

    Thank you!