Why am I not getting emails?

  • anubisairdogs
    Asked on September 7, 2016 at 9:27 AM

    For some reason I am not getting emails for submissions to my form. Event the test e-mail isn't working

  • Denis VP of Engineering, Enterprise
    Replied on September 7, 2016 at 10:16 AM

    Hello anubisairdogs,

    I checked your email address and it is listed in our bounce list. It is removed now, please check and let us know if issue still persists. Also you might want to look these guides for avoiding same issue again:

    How to Prevent Email Bouncing Related Issues

    How to Remove Your Email Address from Bounce List

    If you need any further assistance please feel free to contact us again.

    Thanks.

  • anubisairdogs
    Replied on September 7, 2016 at 1:46 PM
    Yes it is now working. Thank you
    ...
  • Nik_C
    Replied on September 7, 2016 at 3:44 PM

    On behalf of my colleague Denis, you're welcome.

    Please let us know if you have any further questions.

    Thank you!