Urgent view count problem with my account

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    Asked on September 07, 2016 at 09:27 AM

    Since Friday I've had an enormous number of views from a single IP within my organization. I cannot locate the problem, and am actually beginning to doubt that these views are legitimate. My head of IT is completely confused - he is not able to locate any requests of this magnitude (almost 28k at last count) going out to your service. Please advise as soon as possible. Thanks.


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    Answered on September 07, 2016 at 11:08 AM

    Thank you for contacting us. 

    We are sorry for the issue you have been experiencing. However, form view is any type of loading the form and I'm not sure if there is a way to avoid this kind of attack.

    The only thing I can do to reset your form view for once if you want. Please also note that I can not reset it for a second time. 

    Please let us know, if you ask us to reset your form view. 

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    Answered on September 07, 2016 at 01:05 PM

    That's unfortunate. So hypothetically, if someone's website gets DDoSed with a Jotform embedded on it, you'd stand to benefit? Not that I'm getting DDoSed (although the effect is the same). Not sure how cool that is...This update (to charge for form views) has pretty much convinced me that I'm going to move my forms over to GravityForms or maybe Wufoo. 

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    Answered on September 07, 2016 at 02:37 PM

    I am able to see your current Form views Counts are just 484. We can try to block that IP-address, which is responsible for increasing your Form views. So please let us know, would you be able to provide that IP-address?

    Also please confirm, do you use some sort of live-reloading plugin during your website development? Please note that form will be loaded each time someone visits the web page with embedded form. 

    I would also suggest you to try setting the "Unique Submission" feature. With this you can prevent your form users from sending multiple submissions / submitting your form multiple times from the same system or same ip. The following guide should help you :  http://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    If you have any doubt, or need further assistance, feel free to revert back.


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    Answered on September 07, 2016 at 04:35 PM

    Irshad, I've been chatting with Mike on a private ticket, and we were able to isolate the problem: Dreamweaver. I had updated a web page with a JotForm embedded in it last Friday, and then closed the file in Dreamweaver but not disconnected from the server. Since Dreamweaver includes a live development view, it continued to refresh several times a minute since then.