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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email doesn't work

    Asked by eliendg on September 07, 2016 at 10:37 AM

    I don't know what I'm doing wrong. A couple of months ago the automatic email reply worked just fine on all of my forms, now none of them sends emails upon submission anymore. Already tried changing a few things but no luck. 

    Page URL:
    https://form.jotformeu.com/62403431851347

    doesn't work email work Emails My Forms all
  • Profile Image
    JotForm Developer

    Answered by Denis on September 07, 2016 at 10:40 AM

    Hello eliendg,

    I checked your email address and it is listed in our bounce list. It is removed now, please check and let us know if issue still persists. Also you might want to look these guides for avoiding same issue again:

    How to Prevent Email Bouncing Related Issues

    How to Remove Your Email Address from Bounce List

    If you need any further assistance please feel free to contact us again.

    Thanks.