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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Spreadsheet Integration: Not updating spreadsheet after submission, possible delay of 40 minutes or more

    Asked by daviddrew on September 07, 2016 at 11:23 AM

    Just to make you all aware of this but there is a 40+ minute delay between jotform submissions and the submission showing up in your integrated google sheet.  This seems to periodically happen.  This is not regarding when you first integrate a sheet, but only when a sheet is integrated and a new submission is made.

    Thanks,

    David

    Submissions JotForm integrate integrated
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    JotForm Support

    Answered by Charlie on September 07, 2016 at 12:34 PM

    I wasn't able to confirm the 40+ minute delay, but I do see that the Google Spreadsheet is not being updated immediately once a new submission is made. Here's a screencast showing the problem:

     

    Let me forward this to our developers to have it checked and fixed. Apologies for the inconvenience.

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    Answered by Matthew  on September 07, 2016 at 02:31 PM

    We are experiencing the same issue and the emails are not sending

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    Answered by daviddrew on September 07, 2016 at 04:24 PM

    Any update on this?  We utilize this paring all day long with many applications, you could imagine the impact it's having for us.

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    JotForm Support

    Answered by david on September 07, 2016 at 06:31 PM

    The integration should be working properly once again.  Any new submission will update the sheet with all current submissions.  All new submissions should be forwarded to the appropriate sheet immediately after receiving the submission.

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    Answered by renzodonzelli on September 08, 2016 at 05:30 AM

    I have the same problem. Since yesterday my google spreadsheet does not update after compilation of my form. I have also already tried to remove the integration and re-create it but doesn't work. Is there anything I can do?

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    JotForm Support

    Answered by Boris on September 08, 2016 at 06:28 AM

    @renzodonzelli, please take a look at the response given in your dedicated support thread, here:

    https://www.jotform.com/answers/926935

    If you experience further issues with the integration, and in order to avoid confusion, please post on your own support thread and we will be most happy to help. Thank you.

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    Answered by Toony247 on September 08, 2016 at 06:35 AM

    This issue appears to still be ongoing.  I have the same problem with a form submission completed at 09:41 today, and it still hasn't updated the integrated Google Sheet.
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    JotForm Support

    Answered by Boris on September 08, 2016 at 07:58 AM

    @Toony247, your report has been moved to its own support thread, where we will be assisting you with shortly:

    https://www.jotform.com/answers/927008

    For anyone else except the original poster of this thread, if you are experiencing issues, please open your own dedicated support threads so we can correctly track which form and integration may still be broken, and for us to assist you better with the issues you are experiencing. You can open a support thread through our contact form:

    https://www.jotform.com/contact

    Thank you.