What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to receive notification emails

    Asked by chrisjaeger on September 07, 2016 at 11:45 AM

    I've verified my email address and it still ends up on your bounce list (chrisjaeger@gmail.com).

    You can't "whitelist" servers or ip addresses with Gmail.

    Still not getting forms. History shows empty - which is not accurate.

    unable to receive notification notification emails not receiving
  • Profile Image
    JotForm Support

    Answered by Jan on September 07, 2016 at 12:00 PM

    Currently, your email address is not in the bounce list. I've checked this form (https://www.jotformpro.com/form/62454703967969) and I can see that the notification is configured properly.

    You might want to try adding noreply@jotform.com in your address book. If your email keeps on being listed in the bounce list, you may want to use noreply@jotform.com as the Sender Email.

    Please do check this related guide as well: How-to-Prevent-Email-Bouncing-Related-Issues

    Hope this helps. Let us know if you have any questions. Thank you.

  • Profile Image

    Answered by chrisjaeger on September 07, 2016 at 04:17 PM

    I know my email wasn't on the bounce list, I tested it myself.

     

  • Profile Image
    JotForm Support

    Answered by Jan on September 07, 2016 at 05:31 PM

    Sorry for the inconvenience. I would like to verify if you're still having issues receiving the notifications.

    Let us know if you need further assistance. Thank you.