Unable to receive notification emails

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    chrisjaeger
    Asked on September 07, 2016 at 11:45 AM

    I've verified my email address and it still ends up on your bounce list (chrisjaeger@gmail.com).

    You can't "whitelist" servers or ip addresses with Gmail.

    Still not getting forms. History shows empty - which is not accurate.

  • Profile Image
    Jan
    Answered on September 07, 2016 at 12:00 PM

    Currently, your email address is not in the bounce list. I've checked this form (https://www.jotformpro.com/form/62454703967969) and I can see that the notification is configured properly.

    You might want to try adding noreply@jotform.com in your address book. If your email keeps on being listed in the bounce list, you may want to use noreply@jotform.com as the Sender Email.

    Please do check this related guide as well: How-to-Prevent-Email-Bouncing-Related-Issues

    Hope this helps. Let us know if you have any questions. Thank you.

  • Profile Image
    chrisjaeger
    Answered on September 07, 2016 at 04:17 PM

    I know my email wasn't on the bounce list, I tested it myself.

     

  • Profile Image
    Jan
    Answered on September 07, 2016 at 05:31 PM

    Sorry for the inconvenience. I would like to verify if you're still having issues receiving the notifications.

    Let us know if you need further assistance. Thank you.