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    PDF link in the email notification

    Asked by tierheimblacky on September 07, 2016 at 12:05 PM
    "We couldn't find the submission you are looking for on our servers" error shown in the PDF

    Asked by SABL on February 11, 2016 at 04:15 PM



    I am including a 'Download Submission PDF' link in my notification emails. This has worked from months, but today, the PDF is showing me the message when I open it:


    "We couldn't find the submission you are looking for on our servers."


    Is there a way to fix this?



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    JotForm Support

    Answered by Jan on September 07, 2016 at 01:31 PM

    If I understand you correctly, you are referring to the PDF link in the email notification right? I cloned your form and I found out that there is no {pdf-link} in your email notification. You need to add one so that you can download the PDF submission through the notification, here's a guide:

    1. Click the "Emails" button in the toolbar.

    2. Select the Notification and then click the "Edit" button.

    3. In the Email Editor, insert this text " {pdf-link} ".

    I did a test submission on the cloned form and I was able to download the PDF.

    If you are referring to a different issue, let us know so that we can further assist you. Also, it'll be helpful if you can provide more details about the issue. Thank you.