What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to view submissions received in encrypted form?

    Asked by gaylenf on September 07, 2016 at 12:16 PM

    Once the suggested form encryption option is enabled, and the key submitted...how is it possible remove the encryption to my forms that had been submitted prior to the encryption feature being enabled?  The encryption feature has been applied (not by me) to forms that were over 2 years old. I would like to know how to view the information that has now been encrypted.

    encryption My Forms and information
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 07, 2016 at 01:32 PM

    Hello gaylenf,

    If I understand your question correctly, you want to decrypt the encrypted submissions which you have received. Is that correct?

    Do you have the the encryption key with you? If yes, you can use them to view the submissions. you may like to take a look at the following guide which should help you:  https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them  (Look for section "How do we decrypt the text in the submissions panel to see it?")

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!