Stripe not allowing me to connect.

  • Raineydaysbranding
    Asked on September 7, 2016 at 12:46 PM

    I am trying to add my stripe account to this form. I have ran the wizard and it has a blue button asking me to connect to my stripe account. I click it and then it ask if I want to connect my stripe account to this form. I click connect and the blue bar has a loading wheel for a few seconds then goes back to saying connect to your stripe account. What am I doing wrong?

  • David JotForm Support Manager
    Replied on September 7, 2016 at 2:11 PM

    When you click on the connect button, a window should popup for you to login to your Stripe account:

    Stripe not allowing me to connect Screenshot 20

    Make sure your browser isn't blocking the popup window. Try also in another browser, or in Chrome incognito window. Let us know if you need more help.

  • SafeIndy
    Replied on September 14, 2016 at 1:04 AM

    I have the same problem. It accepts my login info and connects to stripe in the pop up indicated with an arrow above, then when I go back to the widget window it indicates it is not connected.
     
  • Chriistian Jotform Support
    Replied on September 14, 2016 at 2:47 AM

    Hello @SafeIndy. To better assist you with your concern, I have moved your question to a new thread. Please follow this link to view that thread: https://www.jotform.com/answers/931712. Thank you.