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    Page Break: Form cannot be submitted, if required field message is triggered

    Asked by adamdiestelkamp on September 07, 2016 at 01:07 PM

    Current Behavior

    When I generate an error by attempting to skip a required page in the form, the error remains after I successfully complete the required field and continue to the next page(s). Form will not submit after this has occurred.

     

    Expected Behavior

    Error would disappear after fields have properly been filled out and form is able to submit successfully.

     

    I'm using the the "Image Radio Button" widget.

    Page URL:
    https://form.jotform.com/62505339701149

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    JotForm Support

    Answered by BJoanna on September 07, 2016 at 02:47 PM

    I have tested your form and I was able to replicate mentioned issue. I was also able to replicate it on my sample form. 

    I also found out that if page breaks are removed form can be submitted even if required field message was triggered. 

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

    For now I can only suggest you to turn off required "Image Radio Button" fields or to remove page breaks.

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    Answered by adamdiestelkamp on September 07, 2016 at 03:23 PM

    I'm using the "Image Picker" widget in place of the "Image Radio Buttons" and it's working. Thanks for your reply on this!

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    JotForm Support

    Answered by BJoanna on September 07, 2016 at 04:31 PM

    This issue is related to page breaks. I have made sample form with "Image Picker" widget and I am still able to replicate mentioned issue, if the field is required and if there is a page break on the form. 

    Here is my demo form: https://form.jotform.com/62505583161958 

    Can you please test it. Also if possible can you please provide us your form with "Image Picker" widget, so that we can test it.

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    Answered by adamdiestelkamp on September 08, 2016 at 09:44 AM

    Nope, I was wrong and you are correct the "Image Picker" widget when a required field is also breaking it.

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    JotForm Support

    Answered by BJoanna on September 08, 2016 at 11:09 AM

    Thank you for testing my form and for confirming that issue is related to page break and required field. This ticket is already assigned to one of our developers. Once this issue is resolved we will inform you via this thread.

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    JotForm Support

    Answered by NeilVicente on October 07, 2016 at 07:28 AM

    Hi,

    Can you please confirm whether this issue is now fixed on your end?

    Thanks!