What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    This has been a problem with Jotform for three years now.

    Asked by chrisjaeger on September 07, 2016 at 01:41 PM

    This has been a problem with Jotform for three years now. How about a permanent fix?

    This is a re-post of a comment on How to Prevent Email Bouncing Related Issues

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    JotForm Support

    Answered by BJoanna on September 07, 2016 at 03:41 PM

    Unfortunately there is no permanent fix, because in most cases your email is rejected by your email service provided. 

    To prevent bouncing you need to set your email Notification settings, like it is suggested in this guide and you should also contact you email service provider and ask them to Whitelist JotMails IP Addresses and domains

    I have also checked and your email address is not in the bounce list. 

    Feel free to contact us if you have any other questions.