What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Autofill: How can I stop the form from clearing upon a form submission (redirect to PayPal)?

    Asked by customlogoshop on September 07, 2016 at 01:43 PM

    How can I stop the form from clearing when the user goes back from PayPal?

     

    When I use the submit button to to paypal, it goes to the first page of my form with all the data cleared



    This is a re-post of a comment on How to Enable Auto Fill on Forms

    form autofill
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    JotForm Support

    Answered by Mike on September 07, 2016 at 03:54 PM

    Could you please provide us with a bit more information on your inquiry?

    Do you want the form user to be able to close the PayPal payment page and go back to their filled form in order to edit and re-submit it?

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    Answered by customlogoshop on September 07, 2016 at 03:59 PM

    If my user goes to the paypal checkout (paypals website) and then hits the back button, all the info they filled in the form vanishes. I would like to keep it all the info filled in that they put in

     

    But pretty much what you said, I would like them to go back and re submit and have all the filled in info still there instead of clearing - makes it a lot easier for them incase they decide to go back and then have 3 pages of filled in info lost

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    JotForm Support

    Answered by Mike on September 07, 2016 at 05:23 PM

    Thank you for your update. Unfortunately, we do not have such option available for our Autofill feature at this time. I have attached a feature request ticket to this thread and forwarded it to our developers.

    There is no ETA for when it can be implemented, but we will let you know once we have any updates.