What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal Purchase button is not able to connect to paypal - Resolved

    Asked by jberent on September 07, 2016 at 02:52 PM

    The buy now button on my form is not working - the form is not connecting to PayPal.

    Please restore ASAP!!

    -- This issue has been resolved - Temporary outage??

    Page URL:
    https://www.jotformpro.com/form/62355070738962?preview=true

    purchase not able connect to paypal form is not working Buy Now not connecting the form
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    JotForm Support

    Answered by BJoanna on September 07, 2016 at 05:09 PM

    I have tested your form and it is working properly now. When I submitted your form I got redirected to PayPal. 

    It was probably temporary issue.

    If this happens again, please let us know.