Webform Problems in sending email responses

  • caroloncall
    Asked on September 7, 2016 at 2:59 PM

    Hello,

     
    I am having problems with the form mail on my website. To date, I have not received any emails directly from my contact form. 
     
    I have double checked my spam folder to make sure they were not being pushed into the folder. As well I have logged into my webmail and checked to make sure nothing was ending up in my spam folder there as well. 
     
    Would you be able to look at the account to make sure there are no problems on the backend? 
     
    Thank you,
    Carol
  • David JotForm Support
    Replied on September 7, 2016 at 5:07 PM

    I checked your form and there is not currently an email notification set up:

    Webform Problems in sending email responses Image 1 Screenshot 20

    Create a new notification and your form should start sending emails when submissions are received:

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications