What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Webform Problems in sending email responses

    Asked by caroloncall on September 07, 2016 at 02:59 PM


    I am having problems with the form mail on my website. To date, I have not received any emails directly from my contact form. 
    I have double checked my spam folder to make sure they were not being pushed into the folder. As well I have logged into my webmail and checked to make sure nothing was ending up in my spam folder there as well. 
    Would you be able to look at the account to make sure there are no problems on the backend? 
    Thank you,
    Page URL:

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    JotForm Support

    Answered by david on September 07, 2016 at 05:07 PM

    I checked your form and there is not currently an email notification set up:

    Create a new notification and your form should start sending emails when submissions are received: