What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Getting "502 Bad Gateway" error and entry duplication

    Asked by templesinai on September 07, 2016 at 03:10 PM

    Please help. My form doesn't seem to work at all right now. This is a form we've been using since August 10 and today it is returning a "502 Bat Gateway" error.

    In addition, folks have a choice to make a payment online now or at the door of the event. When they choose to pay at the door, the entry gets duplicated every time 2 seconds after the first one. This has been a problem on other forms too.

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    JotForm Support Manager

    Answered by Jeanette on September 07, 2016 at 05:01 PM

    I just checked the website, the form is displaying correctly.  Please let us know should you need  further assistance.