Why vertical response integration is not working?

  • Profile Image
    Asked on September 07, 2016 at 03:46 PM

    vertical response integration is not working. can you help thanks. when I enter  the field it says  its importing my submissions and then never finishes just hangs there. thanks freida

  • Profile Image
    Answered on September 07, 2016 at 06:31 PM

    I tested Vertical Integration with my form and it worked fine for me:

    Could you please try with the integration again, and also make sure you're checking the right list:

    If the issue persists please let us know.

    Thank you!

  • Profile Image
    Answered on September 11, 2016 at 07:59 PM

    what do you mean by the right list.

  • Profile Image
    Answered on September 11, 2016 at 10:35 PM

    I noticed that you have another open thread regarding this issue. You can access the thread here: https://ww.jotform.com/answers/926258. To avoid confusion, we will attend to your concern on the other thread accordingly.

    Just to answer your question, the list that my colleague is referring to is the Email Lists you have setup on your Vertical Response account. 

    He means that you need to ensure that you have setup the integration to the correct list you want to store the contact information that is submitted in your form.