Why vertical response integration is not working?

  • circlefriends
    Asked on September 7, 2016 at 3:46 PM

    vertical response integration is not working. can you help thanks. when I enter  the field it says  its importing my submissions and then never finishes just hangs there. thanks freida

  • Nik_C
    Replied on September 7, 2016 at 6:31 PM

    I tested Vertical Integration with my form and it worked fine for me:

    Why vertical response integration is not working? Image 1 Screenshot 30

    Could you please try with the integration again, and also make sure you're checking the right list:

    Why vertical response integration is not working? Image 2 Screenshot 41

    If the issue persists please let us know.

    Thank you!

  • circlefriends
    Replied on September 11, 2016 at 7:59 PM

    what do you mean by the right list.

  • Chriistian Jotform Support
    Replied on September 11, 2016 at 10:35 PM

    I noticed that you have another open thread regarding this issue. You can access the thread here: https://ww.jotform.com/answers/926258. To avoid confusion, we will attend to your concern on the other thread accordingly.

    Just to answer your question, the list that my colleague is referring to is the Email Lists you have setup on your Vertical Response account. 

    Why vertical response integration is not working? Image 1 Screenshot 30

    He means that you need to ensure that you have setup the integration to the correct list you want to store the contact information that is submitted in your form.

    Why vertical response integration is not working? Image 2 Screenshot 41