What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am i being charged?

    Asked by Jaime Mendoza  on September 07, 2016 at 04:33 PM



    I do not receive more that 10 emails off the website a month. The subscription should be free.

    Can you please assist?




    Jaime Mendoza - CEO


    GoAhead Solutions, LLC

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on September 07, 2016 at 07:17 PM

    You were being charged as you subscribed for a recurring monthly subscription, the charges can be stopped anytime, but you most initiate the cancellation by either contacting us or cancelling from your Account settings.

    I've proceed to cancel and refund the latest charge.