Why am i being charged?

  • Jaime Mendoza
    Asked on September 7, 2016 at 4:33 PM

    Hello,

     

    I do not receive more that 10 emails off the website a month. The subscription should be free.

    Can you please assist?

     

    Regards,

     

    Jaime Mendoza - CEO

    650-87372755

    GoAhead Solutions, LLC

  • Jeanette JotForm Support
    Replied on September 7, 2016 at 7:17 PM

    You were being charged as you subscribed for a recurring monthly subscription, the charges can be stopped anytime, but you most initiate the cancellation by either contacting us or cancelling from your Account settings.

    I've proceed to cancel and refund the latest charge.