What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Security certificate error on JotForm emails

    Asked by AllSaints_ATL on April 17, 2012 at 12:19 PM

    We're getting certificate errors on all emails sent directly from JotForm. See attached screenshot.

    Thanks,
    Bob 

    Screenshot
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    Answered by gori-mathew on April 17, 2012 at 02:25 PM

    Hello,

    Sorry for this issue, Try changing that Sender Email to noreply@jotform.com and also as a temporary measure please add jotformsupport [at] gmail [dot] com to your email notifications. (you can just add it after a comma in the recipients area ), see the guide link below;

    http://jotform.com/help/39-Send-Form-Emails-to-Multiple-Recipients

    Lets know if this solution worked out, feel free to ask for further assistance if doesnt work.

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    Answered by AllSaints_ATL on April 17, 2012 at 03:07 PM

    OK, seems to be happening on two forms, so I added the support email to those two. The "from" address is already "noreply@" so no change needed there.

    Thanks,

    Bob

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    Answered by gori-mathew on April 17, 2012 at 03:29 PM

    Please can we know which browser you are using, if working with IE7 can you try to upgrade to IE8 or IE9 this can have the issue sorted. Try too to use a different browser to check and confirm that it isn't browser related.

    Please lets know if your need further assistance.

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    Answered by AllSaints_ATL on April 17, 2012 at 03:32 PM

    Not using a browser - using MS Outlook 2003.

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    JotForm Support

    Answered by Mike_T on April 17, 2012 at 05:58 PM

    I would like to check email headers of any "problem" email. Could you please forward such message from your Outlook to jotformsupport@gmail.com address?

    Thank you for cooperation.

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    Answered by AllSaints_ATL on April 19, 2012 at 11:26 AM

    Mike, we just forwarded a copy to you. Thanks.

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    JotForm Support

    Answered by Mike_T on April 19, 2012 at 04:43 PM

    Thank you for provided information.

    I have checked provided email and have not found any problems with it. Your issue is most probably related to secure links in email body (e.g. link to image https://submit.jotformpro.com/images/win2_title_logo.gif). Your computer can not correctly handle the security certificate due to a bit outdated software. As a workaround just press Yes on Security Alert window via Outlook 2003, emails are completely safe.

    Here is some more information from another thread about SSL issue:

    "The explanation of the problem may be summerized to that our servers needs TLS server name indication to work on SSL but it's not supported by old version of OS and browsers,

    Browsers with support for TLS server name indication:

    - Internet Explorer 7 or later, on Windows Vista or higher. Does not work on Windows XP, even Internet Explorer 8.

    - Mozilla Firefox 2.0 or later

    - Opera 8.0 or later (the TLS 1.1 protocol must be enabled)

    - Opera Mobile at least version 10.1 beta on Android

    - Google Chrome (Vista or higher. XP on Chrome 6 or newer.[6] OS X 10.5.7 or higher on Chrome 5.0.342.1 or newer)

    - Safari 2.1 or later (Mac OS X 10.5.6 or higher and Windows Vista or higher)

    - Konqueror/KDE 4.7 or later

    - MobileSafari in Apple iOS 4.0 or later

    - Android default browser on Honeycomb or newer

    - Windows Phone 7

    - MicroB on Maemo"

    Please feel free to contact us if you need any further assistance.