Star Ratings disappear on iPhone and iPad.

  • sjns1960
    Asked on September 7, 2016 at 6:09 PM

    When filling my form on a desktop all the star ratings are preserved and submit successfully. However on both iPad and iPhone as I enter a rating the rating in the previous question disappears and when I go back the rating I entered before is lost. I have made the form responsive but it makes no difference. 

     

    Does anyone one know how to fix this?

     

    Cheers

    Jotform Thread 926563 Screenshot
  • Chriistian Jotform Support
    Replied on September 7, 2016 at 10:10 PM

    I checked your form on an iOS emulator and I was able to see the issue you were referring to. When I click on the next star rating, the rating on the previous rating field disappears.

    Star Ratings disappear on iPhone and iPad Screenshot 40

    I did further tests on my own test form and I discovered that the Hover Text property is affecting the behavior of the Star Rating on iOS. If the Hover Text contains some text, then the issue occurs. But if I remove the text on the Hover Text area, then I am able to rate the Star Rating fields successfully.

    Star Ratings disappear on iPhone and iPad Screenshot 51

    To resolve the issue on your form, I would suggest to delete the text inside the Hover Text area of all your star rating fields.

    Star Ratings disappear on iPhone and iPad Screenshot 62

    If the issue still persists, please let us know.
    Regards.