What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issue with saving form

    Asked by districtdanceco on September 07, 2016 at 07:39 PM

    everytime i build my forms, they do not save. the "save" icon is churning away but it never actually saves the document. It continues churning the entire time i work on the form. i reloaded the page hoping that it had saved the form and the icon was just stuck, but i lost all the information. 

    it continues to churn....

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    JotForm Support

    Answered by EltonCris on September 07, 2016 at 10:57 PM

    Our sincerest apologies for the inconveniences caused. Have you tried logging out and relogin with your JotForm account? Perhaps your login session has expired that's why changes aren't going through. I suggest to relogin from your account and try it again. This might help.

    You can also try to recover the changes you've made earlier on revisions history http://www.jotform.com/help/294-How-to-View-Form-Revision-History.

    Hope this helps!