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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    HTML Free Text

    Asked by JoshDugan on April 17, 2012 at 01:42 PM

    When users a user submits my form there is html free text stating the terms of my contract. That html free text isnt showing up in emial notification or the jot form submissions.

    Is there a way to change this. I need to have the terms on my contract on email notifcations and the submissions. Thanks!

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    Answered by jeanettebmz on April 17, 2012 at 04:44 PM

    The reason why you are not getting the Terms of your contract into your email is because form fields need to get assigned a registered identifier in order to make our system tol be able to record submitted data accordingly, so only fields added using our Form Builder tools can be assigned a registered ID and thus, be included into the submissions.

    However, you can use a Heading tool instead of the HTML Free text tool so you can past the Terms there-

    Feel free to clone my form (which is a clone of yours)


    Should you need more assistance, let us know



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    Answered by JoshDugan on April 20, 2012 at 01:15 AM

    I changed the contract terms to a heading and had someone submit since then and also did a test myself. The terms are still not go through either to the email or the jot form submissions...

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    JotForm Support

    Answered by jonathan on April 20, 2012 at 04:01 AM

    Hi JoshDugan,

    You cannot add the the Free HTML or the Heading field into the email notification because they are not available among the fields in the compose email notification(on the right portion)

    To be able include the terms/agreements notes on your email notifications, you compose them on the email itself. Something similar to this:

    You can check a sample on this form http://jotform.me/form/21102279896458

    The email notification look like this:

    Hope this helps. Thanks.