What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I noticed that jotform.com and jotform.net are down again. What is going on?

    Asked by Christina Grand on April 17, 2012 at 02:40 PM
    HelloI am so glad that you created jotformpro.com so that our business can run as usual but I am concerned. Why is jotform.com down again. I did not even get an email notification or anything. I looked for a post but do not see one unless I have over looked it, what is the problem. Please advise.I am concerned because I have paid for my account a year in advance. I love your service and want to keep using it but I need to know what the issues are so that my business is not interrupted.Please advise.Christina Grand
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    JotForm Support

    Answered by Goldo on April 17, 2012 at 02:52 PM

    Jotform.com and Jotform.net are up and running. Can you let us know the Form ID's you are having issues with please? We will have it checked.

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    Answered by gori-mathew on April 17, 2012 at 02:53 PM

    Hi Christina,

    In addition with my colleague's response above,  In the meantime Can you check the bulk or spam folders in your account as it may have been caught by the spam filters.

    Please also try to change the sender email to noreply@jotform.com?  

    To do that please follow the guide below:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open each Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender Email value to noreply@jotform.com

    Lets know if this information was helpful.