What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not getting the forms sent to my email address.

    Asked by PatriciaJHB on September 08, 2016 at 10:25 AM

    I am working on my website and checked out submissions and found that I have not been getting these submissions sent to my email at davey@eaglecreeklandscape.com

    Page URL:
    http://eaglecreeklandscape.com/contact-eagle-creek-landscape-and-desig<br/>n.html

    email Getting sent not getting
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    JotForm Support

    Answered by John_Benson on September 08, 2016 at 12:14 PM

    I checked your email logs and found out that your email (dav**@eaglecreeklandscape.com) landed in the bounce list. Here's the reason and error:

    I went ahead and removed your email from the bounce list. However, there's a possibility that it will return to the said bounce list. You can try changing the Sender Email in the Notification wizard from noreply@jotform.com to noreply@formresponse.com.

    It is a good idea to whitelist our mail servers and IP addresses. Here's the guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope that helps. If you need further assistance, please let us know. We will be happy to assist you.