What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Normal domain pass value works but subdirectory doesnt

    Asked by customlogoshop on September 08, 2016 at 11:18 AM domain pass value doesnt pass
  • Profile Image
    JotForm Support

    Answered by david on September 08, 2016 at 01:15 PM

    Both of the URL's in both examples appear to be the same.  Both URL's to prefill the form also worked.  If you don't mind a couple test submissions through your form, I will be happy to have a look.  As far as I can tell though, both links lead to the same page and should function the same.

  • Profile Image

    Answered by customlogoshop on September 08, 2016 at 01:31 PM

    sorry, it's https://www.customlogoshop.com/order that works

     

    please test

  • Profile Image
  • Profile Image

    Answered by customlogoshop on September 08, 2016 at 03:25 PM

    so stuck with this, just can't figure it out. is it a problem with having a subdirectory?

  • Profile Image

    Answered by customlogoshop on September 08, 2016 at 04:50 PM

    Sorted! Needed to change how I embeded it for some strange reason. 

     

    One strange thing that is happeneing however, when i get an email and it links me the data of what they entered in the URL - https://www.customlogoshop.com/order-checkout?input50[price]=338&input49=Total: $338.00 USD&email=customlogoshop@googlemail.com

     

    the price just disappears when I click it (its hidden behind total:$338 USD but as you can see the URL does not contain the amount that was on the link - input50[price]=338 

  • Profile Image
    JotForm Support

    Answered by Welvin on September 08, 2016 at 05:05 PM

    That's great to know. But I don't understand the other issue. Is it a link through email or when it's viewed? The price is there and doesn't disappear when I click on it. I'm using Google Chrome.

  • Profile Image

    Answered by customlogoshop on September 08, 2016 at 05:09 PM

    Please see image. The price for stripe is underneath the blue price part. 

     

    The link clearly shows that it should be inserted into there but it doesnt. However, it does when I go through the form process, just not when I click the link created for people to go back and finish off their order.

     

     

     

  • Profile Image
    JotForm Support

    Answered by david on September 08, 2016 at 06:48 PM

    I checked the link in both FireFox and Chrome, both showed the total without issue:

    As far as I can tell, the link provided works as expected.   Does it still show blank if you try a different browser?

  • Profile Image

    Answered by customlogoshop on September 08, 2016 at 06:53 PM

    The box is underneath the blue text part. Please see the image I attached earlier, I deleted the blue text and that is underneath (its underneath the total) - which should be q50_input50[price]

  • Profile Image
    JotForm Support

    Answered by jonathan on September 08, 2016 at 10:25 PM

    I opened the URL 

    https://www.customlogoshop.com/order-checkout?input50%5Bprice%5D=&input49=Total:%20$338.00%20USD&email=customlogoshop@googlemail.com

    and just like my colleague I see the populated field with value as well.

    The Textox field name is q49_input49

     

    I think you were looking at a different thing on your screenshot.

    Can you also include the URL address when you take the screenshot image. We will check further once we know more details.

    Thanks.

     

     

     

  • Profile Image

    Answered by customlogoshop on September 09, 2016 at 05:00 AM

    We're not looking at that I said it was underneath. Can't you tell by the URL that input50 is not fillled correctly? 

     

    Where you've selected the total in google inspect, delete that row and you'll see it UNDERNEATH. Like I said before, we're not looking at that, we're looking at the field under it which is hidden because that is placed over it. 

     

    I have highlighted the link. See how it changes when you click too

     

    https://www.customlogoshop.com/order-checkout?input50[price]=338&input49=Total: $338.00 USD&email=customlogoshop@googlemail.com

  • Profile Image
    JotForm Support

    Answered by Boris on September 09, 2016 at 06:23 AM

    Our forum software uses a rich text editor, same as our forms, and I see that the link you have actually posted is different from the link it is set to point to. Being a rich text editor allows links to be used in this manner, where the text that appears can be anything, while the link it is set to point to is the one that opens when clicking the link.

    Your provided link has this as its text:

    https://www.customlogoshop.com/order-checkout?input50[price]=338&input49=Total: $338.00 USD&email=customlogoshop@googlemail.com

    While it is actually pointing to this link:

    https://www.customlogoshop.com/order-checkout?input50[price]=&input49=Total: $338.00 USD&email=customlogoshop@googlemail.com

    Simply put, if you want to pass a value of 338 to the input50 field, your actual link should be this:

    https://www.customlogoshop.com/order-checkout?input50[price]=338&input49=Total: $338.00 USD&email=customlogoshop@googlemail.com

    If this is a link you are using in your autoresponse emails, or on a Thank You page of one of your forms, please make sure you have correctly entered your desired link in the rich text editor. You can edit any links inside our forms by clicking on the link, and then on the chain-looking icon in teh toolbar above, as depicted in the following image:

    For example, I see that the link in the email notification you are using has this set as its actual URL:

    https://www.customlogoshop.com/order-checkout?input50[price]={input71}&input49={input61}&email={email5}

    While this is the text that it displays:

    https://www.customlogoshop.com/order-checkout?input50[price]={input84}&input49={input61}&email={email5}

    Please make sure to update both the URL and the text of your link, and let us know should you experience any further issues. Thank you.