Unable to customize the PDF

  • Profile Image
    Asked on September 08, 2016 at 11:34 AM

    I am no longer able to customize the PDF for our submissions. Help?

  • Profile Image
    Answered on September 08, 2016 at 01:30 PM

    We currently don't have any issues related to the PDF Designer. I tested it on my account and it is working properly. Please provide more information about the issue you're experiencing with the PDF designer so that we can further investigate.

    You can reset the format of your PDF design by clicking the "Reset" button at the top right.

    Let us know if you need further assistance. Thank you.