JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I did check your account and found that you has PayPal subscription as well which was not cancelled. I do not see any attempt to cancel your subscription.
I have gone ahead and sent a request to our backend team to cancel your PayPal subscription and process the refund of your last subscription payment. Please allow 3-7 days for the amount to reflect in your account.
Please note that your account is now downgraded to free plan.