- ShawnWashburnAsked on September 08, 2016 at 11:51 AM
I have downgraded this before yet I am still being charged... I downgraded months ago.Page URL:
- JotForm Supportashwin_dAnswered on September 08, 2016 at 01:58 PM
I did check your account and found that you has PayPal subscription as well which was not cancelled. I do not see any attempt to cancel your subscription.
I have gone ahead and sent a request to our backend team to cancel your PayPal subscription and process the refund of your last subscription payment. Please allow 3-7 days for the amount to reflect in your account.
Please note that your account is now downgraded to free plan.