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ShawnWashburnAsked on September 8, 2016 at 11:51 AM
I have downgraded this before yet I am still being charged... I downgraded months ago.
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Ashwin JotForm SupportReplied on September 8, 2016 at 1:58 PM
Hello ShawnWashburn,
I did check your account and found that you has PayPal subscription as well which was not cancelled. I do not see any attempt to cancel your subscription.
I have gone ahead and sent a request to our backend team to cancel your PayPal subscription and process the refund of your last subscription payment. Please allow 3-7 days for the amount to reflect in your account.
Please note that your account is now downgraded to free plan.
Thank you!