What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I downgraded my account but I am still being charged.

    Asked by ShawnWashburn on September 08, 2016 at 11:51 AM

    I have downgraded this before yet I am still being charged... I downgraded months ago.

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    JotForm Support

    Answered by ashwin_d on September 08, 2016 at 01:58 PM

    Hello ShawnWashburn,

    I did check your account and found that you has PayPal subscription as well which was not cancelled. I do not see any attempt to cancel your subscription.

    I have gone ahead and sent a request to our backend team to cancel your PayPal subscription and process the refund of your last subscription payment. Please allow 3-7 days for the amount to reflect in your account. 

    Please note that your account is now downgraded to free plan.

    Thank you!