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mrsjmdrnAsked on September 8, 2016 at 12:39 PM
I have removed my emails from bounce list. test emails are being sent to account email address, not the emails i added in the Emails tab. website is below and there is a link on the page to an adoption form. i havve completed the form multiple times. i receive the auto responder but never receive the notification with the form. please advise.
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David JotForm SupportReplied on September 8, 2016 at 2:04 PM
I checked our logs for the addresses in your form and it doesn't look like the emails are triggering at all. I sent a test submission through your form and the emails did not trigger for that submission either.
Try sending your notification to a single address instead of multiple. Create a new notification for the second email address and remove that address from the first notification. You will have two identical email notifications, each one sending to a single address. Occasionally, I have seen issues with multiple addresses in a notification causing the email not to send.
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mrsjmdrnReplied on September 8, 2016 at 2:11 PM
i did receive your test notification. I have done what you suggested. When i send a test email it still sends to the email on my account, not the emails i have added when setting up the form. I know that someone sent a form this morning and i did not receive it. I also tried completing the form myself and submitting and have not received it.
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David JotForm SupportReplied on September 8, 2016 at 2:48 PM
The test email will always be sent to the default address associated with your account. To test different email addresses or multiple addresses requires sending a submission through the form.
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mrsjmdrnReplied on September 8, 2016 at 2:54 PM
OK. But i am still not getting notifications with the forms. any fix for that?
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David JotForm Support ManagerReplied on September 8, 2016 at 4:16 PM
Make sure to check your spam/junk folders. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.
Here are our domain names:
- us-sub1.jotservers.com
- us-sub2.jotservers.com
- aws-sub1.jotservers.com
- aws-sub2.jotservers.com
- us-app2.jotservers.com
- jotservers.com
- jotmails.com
- jotform.com
- amazonses.com
- email.amazonses.com
- *.smtp-out.amazonses.com
- jotform.co
- secure.jotform.co
- s3.amazonaws.com
- static-interlogyllc.netdna-ssl.com
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mrsjmdrnReplied on October 25, 2016 at 1:44 PMI have whitelisted all the domains below. and again i was on the bounce list. Is there a fix for this because I cannot afford to be put on the bounce list all the time without knowing.
Judy
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David JotForm SupportReplied on October 25, 2016 at 2:57 PM
It is possible to send the notifications from your own address via SMTP:
https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
This would take our services out of the equation as far as filtering and blocking emails is concerned.