Not receiving notifications

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    mrsjmdrn
    Asked on September 08, 2016 at 12:39 PM

    I have removed my emails from bounce list.  test emails are being sent to account email address, not the emails i added in the Emails tab.  website is below and there is a link on the page to an adoption form.  i havve completed the form multiple times.  i receive the auto responder but never receive the notification with the form.  please advise.

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    david
    Answered on September 08, 2016 at 02:04 PM

    I checked our logs for the addresses in your form and it doesn't look like the emails are triggering at all.  I sent a test submission through your form and the emails did not trigger for that submission either. 

    Try sending your notification to a single address instead of multiple.  Create a new notification for the second email address and remove that address from the first notification.  You will have two identical email notifications, each one sending to a single address.  Occasionally, I have seen issues with multiple addresses in a notification causing the email not to send. 

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    mrsjmdrn
    Answered on September 08, 2016 at 02:11 PM

    i did receive your test notification.  I have done what you suggested.  When i send a test email it still sends to the email on my account, not the emails i have added when setting up the form.  I know that someone sent a form this morning and i did not receive it.  I also tried completing the form myself and submitting and have not received it.

     

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    david
    Answered on September 08, 2016 at 02:48 PM

    The test email will always be sent to the default address associated with your account.  To test different email addresses or multiple addresses requires sending a submission through the form.

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    mrsjmdrn
    Answered on September 08, 2016 at 02:54 PM

    OK.  But i am still not getting notifications with the forms.  any fix for that?

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    BDAVID
    Answered on September 08, 2016 at 04:16 PM

    Make sure to check your spam/junk folders. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

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    mrsjmdrn
    Answered on October 25, 2016 at 01:44 PM
    I have whitelisted all the domains below. and again i was on the bounce list. Is there a fix for this because I cannot afford to be put on the bounce list all the time without knowing.
    Judy
    ...
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    david
    Answered on October 25, 2016 at 02:57 PM

    It is possible to send the notifications from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    This would take our services out of the equation as far as filtering and blocking emails is concerned.