The form does not proceed to the second page in live/production but works correctly in preview mode.

  • smoccia
    Asked on September 8, 2016 at 12:45 PM

    The form does not proceed to the second page in live/production  but works correctly in preview mode.

  • Kevin Support Team Lead
    Replied on September 8, 2016 at 2:06 PM

    I have checked your form using the direct link https://www.jotform.com/form/62505680949162 and I can see it works, below is a screen-cast of my test: 

    The form does not proceed to the second page in live/production but works correctly in preview mode Screenshot 20

    Seems like you are referring to the embedded version of your form, if so, please provide us the link to the webpage where you've embedded your form, we will be glad to check and find why it does not go to the next page. 

    Also, if possible, please try embedding your form using the iFrame code as it will help you to avoid any conflict between the form's code and the existing code in your website, here is the guide: Getting-the-form-iFrame-code

    We will wait for your response.