What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Need login assistance

    Asked by William Buckley  on September 08, 2016 at 12:56 PM

    I keep trying to access my account and it says you're sending info to my e-mail address to reset password, but it never shows up.

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    JotForm Support

    Answered by david on September 08, 2016 at 02:16 PM

    I checked our logs and indeed, the reset emails were failing.  It looks like your address has been rejecting emails as spam, resulting in your address being placed on our bounce list to prevent further rejected emails.  This also prevent the sending of the reset email. 

    I removed your address from the bounce list and sent the reset email once again.  According to our logs, it went through this time.  Check your inbox, it should be there.