What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issue adding donation forum button through paypal pro

    Asked by dallasta on September 08, 2016 at 01:13 PM

    Please help me. I've used you all in several other organizations, but I'm having an issue. If you could just walk me through this that would be greatly appreciated. Heather 

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    JotForm Support

    Answered by Kevin_G on September 08, 2016 at 02:37 PM

    I have checked some of the forms that you have in your account and I can see you're currently using the PayPal Standard integration, here you only need to provide your PayPal account and it should work. 

    If you need to integrate your form with PayPal Pro you will need to provide your PayPal API information, here is a guide that will help you to get your API credentials on your PayPal Pro: How-to-Obtain-PayPal-API-Credentials

    I can also see that you're using the payment integration to collect custom amounts, but seems like you have the amounts in other field, if you need to pass a calculated amount to the payment field you will need to follow the steps on this guide: How-to-Pass-a-Calculation-to-a-Payment-Field

    Hope this helps.