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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    One of our clients was having a problem submitting our form with an iPad

    Asked by peteneonakis on September 08, 2016 at 02:53 PM

    It seems like one of our clients was having a problem submitting our Jotform with an iPad.

    He filled it out a few times and when he got to the end, it wouldn't let him submit.

    Has anyone encountered this before?

    Thanks!

    Page URL:
    www.thefranchiseconsultingcompany.com/cq

    ipad problem
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    JotForm Support

    Answered by Welvin on September 08, 2016 at 04:33 PM

    I can submit your form without any issues so I think this is more related to the embedding method. Please try using our iframe method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Note that your webpage requires a password so cannot view it. 

  • Profile Image

    Answered by Pete Neonakis  on September 08, 2016 at 05:02 PM

    Hi Welvin,

    The form is embedded using iFrame, so I'm not sure what the problem is.

    It might be on his end, I just want to make sure no one has issues on any device.

    ???

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    JotForm Support

    Answered by liyam on September 08, 2016 at 08:15 PM

    Hello Pete,

    Can it be possible that your form user had his javascript disabled on that form? That I believe would be a primary cause to why the form would not allow him to submit. So far we have not encountered any issues or received reports of such problem.

    If possible, it would be great if you can share with us the code to access your web page and make tests on your form.

    Thanks.