What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Deleting the payment field

    Asked by laliaharris on September 08, 2016 at 02:54 PM
    I need to know how to do this as well but your image files have disappeared.  
    delete payment field payment tool deleting
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    JotForm Support

    Answered by Jan on September 08, 2016 at 03:01 PM

    I've cloned one of your form so that I can see where the payment field is. You can delete the payment tool by selecting it first and then clicking the red X/delete icon.

    Hope that helps. If you need further assistance, let us know. Thank you.

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    Answered by laliaharris on September 08, 2016 at 03:14 PM

    Thank you for your prompt response.  The form you cloned is actually working perfectly because I started from scratch and used the Purchase Order Payment method after I posted my original question.  (Picking "purchase order" was not intuitive, it was a Wild Guess, because it didn't  link to a financial institution).  My broken forms are not on my account any longer.

    Your help files did not show how to create an order form that allowed cash/check non-Paypal payment.  Or they don't include key words such as cash/check payment.

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    JotForm Support

    Answered by Jan on September 08, 2016 at 04:26 PM

    Unfortunately, you can only have 1 payment field on each form. However, we have a work around if you want to have a multiple payment methods in a single form. Please refer to this user guide: How-to-Create-a-Basic-Multiple-Payment-form.

    Like I said, this is just a work around since the form can only have 1 payment tool. Hope that helps. Thank you.