Is there a way to send email reminders to people who have not completed a response?

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    Asked on September 08, 2016 at 10:32 PM

    Is there a way to send email reminders to people who have not completed a response when using anonymous surveys?

    (I know some tools can do that in the background without the surveyor being able to trace person to response)

    This is a re-post of a comment on Easily Track Survey Respondents with Online Forms

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    Answered on September 09, 2016 at 12:25 AM

    I believe that you can achieve your requirement by first setting up the Save Forms and Continue Later feature of Jotform. This will require the user to add their email address to the form and save the form first. To do so, please follow our guide here: How to Save Forms and Continue Later.

    You can then setup an autoresponder to your form so that an autoresponder will be sent to the user when they save the form. Here's our guide on Creating a Form Autoresponder. You can schedule the autoresponder to be sent at a later date to serve as a reminder to complete the form. Simply follow the steps below:

    1. On the autoresponder wizard, select advanced

    2. Then on the Send Emails Later dropdown, select the amount of days that you want to send the email later.

    If you need further assistance, please let us know.

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    Answered on December 03, 2018 at 03:23 AM

    Good News. This feature is available now. You can check the further details on the following user guide:

    However, this feature does not check if the recipient fills the form or not. If the recipient fills your form and if you do not want that recipient to receive reminder email, you need to delete that recipient from the setting. 

    Feel free to let us know if you have further details.