What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how can I stop orders without payment to come through to my email inbox?

    Asked by hlmprinting on September 08, 2016 at 11:25 PM

    I am still receiving orders that do not have payment attached. thank you in advance for your prompt response.

    hlm printing


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    JotForm Support

    Answered by liyam on September 09, 2016 at 12:50 AM


    You can set your payment field as required so that form users will be compelled to select a product and make purchase on your form.

    To do this:

    1) Edit your form and select your payment field

    2) Click the Required option on top 

    Once the Required option is enabled, save your form. After which, from here moment on, your form should not submit without any selected product  in it.

    If you have questions, please let us know.