What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upload files - error file size too large....must be 500k or less....

    Asked by premiereventgraphics on April 17, 2012 at 10:13 PM

    How do we get a service that allows our clients to upload large files??? between 10-30mb each file???


    Please help!  Gabrielle Tulloh- 916-230-850

    Page URL:

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    JotForm Support

    Answered by idarktech on April 17, 2012 at 10:44 PM

    Hi Gabrielle,

    The error appears because your file upload field currently accepts max file of 500KB. To accept larger files up to 30MB, you need to increase your file upload max file size to 102400, this is equal to 100MB. Check this screen to learn how:


    Let me also inform you that free users are only allowed to store  files up to 100MB total capacity. Please visit our pricing page for information:https://www.jotform.com/pricing/

    Hope this helps. Thanks.

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    Answered by cmackend on March 16, 2014 at 04:53 PM

    There must be more to it than that. I set my file size limit to 8192 (8MB) and I still can't upload more than 500kb. Is there a php.ini we need to edit somewhere or something?