Phil WoodbyrneAnswered on November 20, 2023 06:42 AM
I am trying to obtain an invoice for a payment made in relation to my account on the 10/10/2023. I cannot remember the passcode to my account. I have not received an email containing this invoice. I have tried to log into my account but cannot remember the passcode. When I try to reset my passcode, I do not receive the email allowing me to reset.
Any assistance would be very much appreciated.
Gemmhel JotForm SupportAnswered on November 20, 2023 08:36 AM
Thanks for reaching out to Jotform Support. I’m sorry you're having difficulties with this. When I looked at your email Phi*.Wo***yr**@d**cover**plc.com, I saw it was linked to a deleted account, which is why you can not reset your password. For a copy of your invoice, please allow me some time to forward your request to our Billing Team. I will get back to you as soon as I get an update.
Thanks for your patience and understanding, we appreciate it.
Philip WoodbyrneAnswered on November 20, 2023 08:40 AM
That's perfect, thanks for looking into that for me.
Gemmhel JotForm SupportAnswered on November 21, 2023 02:51 AM
Thanks for patiently waiting. I just heard back from our Billing Team. They've sent the invoice to your email phi*.wo***yr**@d**cover**plc.com.
Reach out again if you need any other help.
Philip WoodbyrneAnswered on November 21, 2023 03:56 AM
Thanks for sorting this, much appreciated.
Have a good day,