Invoice request

Hi There,

I am trying to obtain an invoice for a payment made in relation to my account on the 10/10/2023. I cannot remember the passcode to my account. I have not received an email containing this invoice. I have tried to log into my account but cannot remember the passcode. When I try to reset my passcode, I do not receive the email allowing me to reset.

Any assistance would be very much appreciated.

Thanks,

Phil

Hi Phil,

Thanks for reaching out to Jotform Support. I’m sorry you're having difficulties with this. When I looked at your email Phi*.Wo***yr**@d**cover**plc.com, I saw it was linked to a deleted account, which is why you can not reset your password. For a copy of your invoice, please allow me some time to forward your request to our Billing Team. I will get back to you as soon as I get an update.

Thanks for your patience and understanding, we appreciate it.

Hi Gemmhel,

That's perfect, thanks for looking into that for me.

Kind Regards,

Phil

Hi Phil,

Thanks for patiently waiting. I just heard back from our Billing Team. They've sent the invoice to your email phi*.wo***yr**@d**cover**plc.com.

Reach out again if you need any other help. 

Hi Gemmhel,

Thanks for sorting this, much appreciated.

Have a good day,

Phil