What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When will the picture widgets be fixed?

    Asked by FFS_user on September 09, 2016 at 12:40 AM

    We are unable to use any of the JotForm picture widgets, as we keep receiving Gateway Error messages when multiple pictures are being uploaded.  Our website developer has reached out to JotForm but is told that "developers are looking into it".  

    We have a paid account and have tried every pic widget jotform has available and we receive the same error message when using all of them.

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    JotForm Support

    Answered by Chriistian on September 09, 2016 at 02:36 AM

    We apologize for the inconvenience. Unfortunately, we cannot provide an exact time frame for when the issue will be fixed. For now we will have to wait for any updates from our developers. Rest assured that when we hear any news from them, we shall update you on your thread.

    To avoid any confusion and keep track of the progress, further responses and updates about the gateway error will be posted on the thread that was raised to our developers. Please follow this link to view the thread: https://www.jotform.com/answers/920769. Thank you.