What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Users are unable to submit the form using their mobile

    Asked by WinBeautifully on September 09, 2016 at 09:04 AM

    I've had at least 7 people tell me that their form submission process can't be completed when they try to submit it through their cell phone. Most people now a days check email through their phones. How do I resolve this issue? Please HELP!!!

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    JotForm Support

    Answered by EltonCris on September 09, 2016 at 10:20 AM

    JotForm forms are mobile responsive and it works perfectly on mobile. 

    Where do your users submit the form, is it in a standalone form or the form embedded on your website? Please let us know the website URL if your form is embedded so we can inspect it here. Perhaps it's due to script conflict that's why the form isn't working properly. I suggest you re-embed your form using its iframe embed code, this normally solves the problem.


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    Answered by WinBeautifully on September 09, 2016 at 12:46 PM
    Thank you for your prompt response. It's working just fine. I adjusted the
    expanded box and everything is good.