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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Form submission emails show blank fields.

    Asked by registrarcorp on September 09, 2016 at 09:09 AM

    Our registration forms contain required fields for address information.   If we login through JotForm and view the submissions, the information is there.  However, the e-mails our sales team receive with the submissions show blank fields for the address information. This requires them to login to Jotform each time there is a submission instead of being able to retrieve the necessary information directly form their e-mail.  This is inefficient for the team.  How can we fix this? 

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    JotForm Support

    Answered by EltonCris on September 09, 2016 at 10:44 AM

    There are 2 ways to fix it.

    1. Simply recreate your email notification, delete the existing notification that is not capturing the data and create a new one again. This should update all the field tags in the notification and fix the problem.

    2. Or find the field tag in your email notification that is not capturing the data and update it with the correct field tag.

    Example, in your Notification 4, I don't see anything in your form fields with {facilityStree}, {city} and {stateprovinceregion} field tags. When I check in the form fields, the first address field tag I get is {facilityAddress}. I suggest to review the field tags and correct them. Note that incorrect

    Note that field tag represents field value once it is sent to email. Incorrect field tag will return nothing or empty.

    If you need further assistance, let us know.