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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why won't it let me access my account due being autosuspended?

    Asked by Liam  on September 09, 2016 at 09:42 AM

    I am having trouble accessing my account, it is saying AUTOSUSPENDED

    this happens when i try to log in.

    What is the reason for this and could you please resolve the issue, 

    Kind Regards

    Liam 

    Page URL:
    https://www.jotform.com/myaccount/

    My Account let style size autosuspended font
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 09, 2016 at 10:54 AM

    I see you are unsure of what happened and why your account is suspended.

    So I've done some investigating on your account and found your account was suspended by our system because of a suspicious form you have for " Clash of Clans " game asking for player usernames in the game.

    Doing so is not allowed because we consider that as phishing and it has violated our terms of usage.

    If you are willing to remove the form we will gladly reactivate your account so that you may continue to use it.

  • Profile Image

    Answered by Liam  on September 12, 2016 at 03:45 AM
    Yes that’s fine if you could remove it for me that would be perfect
    Regards
    Liam Orritt
    Trainee Estimator
    T: 01253 394411
    Liam Orritt
    Parkinson Building Contractors
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  • Profile Image
    JotForm Support

    Answered by Chriistian on September 12, 2016 at 04:58 AM

    I have removed the form in question and activated your account. Your account is now active. You can now view your other forms properly.

     

    Do let us know if you need further assistance.
    Regards.