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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form embedded with iFrame is not working

    Asked by jonesco61 on September 09, 2016 at 09:51 AM

    I seem to be having trouble with my form code when people use Apple products, or google chrome.  I have to tell them to use windows based search engines such as explorer or firefox.  What code should I be using to make your Iframes usable for everyone?

    Page URL:
    breederadoptions.org

    OR windows Make engines
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    JotForm Support

    Answered by ashwin_d on September 09, 2016 at 11:03 AM

    Hello jonesco61,

    I did check your website but could not locate the embedded form. 

    Please share the webpage URL where you have embedded your form and we will take a look.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by jonesco61 on September 09, 2016 at 12:45 PM
    Here is the page location for the form.  http://breederadoptions.org/adoption_application.html
     Chris Jones
    Breeder Release Adoption Service www.breederadoptions.org
    719-845-0120
    On Friday, September 9, 2016 9:02 AM, JotForm wrote:

    New response received A new response has been received: Answered by ashwin_d Hello jonesco61,I did check your website but could not locate the embedded form. Please share the webpage URL where you have embedded your form and we will take a look.We will wait for your response.Thank you! View this thread on browser » Unsubscribe Thread 1473433392

    ...
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    JotForm Support

    Answered by ashwin_d on September 09, 2016 at 02:02 PM

    Hello Chris,

    I did test your embedded form in chrome browser and I am unable to replicate the issue you are having. I was able to submit your form successfully and I was redirected to PayPal checkout page. Please check the screenshot below:

     

    I would suggest you to please test your form again and get back to us if you have any trouble.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by jonesco61 on September 09, 2016 at 02:46 PM
    Can you try it on a apple product?
     Chris Jones
    Breeder Release Adoption Service www.breederadoptions.org
    719-845-0120
    On Friday, September 9, 2016 12:01 PM, JotForm wrote:

    New response received A new response has been received: Answered by ashwin_d Hello Chris,I did test your embedded form in chrome browser and I am unable to replicate the issue you are having. I was able to submit your form successfully and I was redirected to PayPal checkout page. Please check the screenshot below: I would suggest you to please test your form again and get back to us if you have any trouble.We will wait for your response.Thank you! View this thread on browser » Unsubscribe Thread 1473444126

    ...
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    JotForm Support

    Answered by Jan on September 09, 2016 at 04:47 PM

    Unfortunately, I don't have a Mac or iPhone to test the issue. However, it is possible that it is not working properly because the form is not mobile responsive.

    Please try adding the Mobile Responsive widget to your form.

    After that, go to the Form Designer.

    Under the Form Layouts, please make sure that the option "Make this form responsive" is checked.

    Related guide: How-to-make-forms-mobile-responsive

    Hope that helps. Let us know if the issue persist. Thank you.