What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Am i due for a payment?

    Asked by loanme on September 09, 2016 at 10:35 AM
    due for payment? am i subscription subscription plan billing
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 09, 2016 at 12:02 PM

    I see and believe that you are asking if your are due to pay your subscription plan.

    According to our system your account is currently at a free plan level.

    It looks like you may have had a subscription before but that has already expired as of  7/16/15 which was last year.

    Your account also shows you only have 109 submissions so you are fine there.

    If you have any further questions or concerns then just let us know.

  • Profile Image

    Answered by loanme on September 09, 2016 at 12:46 PM
    Thanks. I can only see an email. Opposed to a full set of information. Such as the full name, address, phone # etc
    Can you figure out why that its? Last year, I could retrieve that info. Now, I can't
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  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 09, 2016 at 01:16 PM

    There is no need to retrieve the previous billing information. Since the account is on free status, all you need to do is to upgrade again using an updated payment method.