What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Rating Scale field is not displayed in mobile device.

    Asked by dmoore17 on September 09, 2016 at 11:24 AM

    Hello Jot 

     

    I'm having a issue with the Star Rating scale showing up in mobile.  I see the stars in the PC window view but not on mobile. 

    https://form.jotform.com/62504827577161

     

    Please advise. 

     

    Thank you 

     

    Dan Moore

    Britt MFG

    Port Huron, MI

    dmoore@brittmfg.com 

    Page URL:
    https://form.jotform.com/62504827577161

    scale JotForm Mobile pc star rating
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 09, 2016 at 01:23 PM

    Hello Dan,

    I did check your form in mobile device and I am unable to replicate the issue you are having. Rate scale field does gets displayed in mobile device correctly. Please check the screenshot below:

     

    Have you embedded your form in any webpage? Please share the webpage URL and we will take a look.

    We will wait for your response.

    Thank you!