Why I'm not receiving submissions to my emails?

  • Profile Image
    youngt
    Asked on September 09, 2016 at 12:05 PM

    My co-worker is continuing to not receive an email notification that a form has been submitted even though his email (tasconet@uncw.edu) is listed. Another co-workers email (byrnesl@uncw.edu) receives the email when the form is submitted but the other email will not. 

    We have had this issue before and reach out to support and it was resolved but not the issue has come up again. This is for the Non-Military Residency Short Form within my JotForm account. 

    Can you please provide some assistance?

  • Profile Image
    Nik_C
    Answered on September 09, 2016 at 02:05 PM

    I checked this email: tasconet@uncw.edu in our logs and I found out that it ended in our Bounce list and the reason is below:

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I removed that email from Bounce list and you will be able to receive submissions now.

    Your second email: byrnesl@uncw.edu is not in our Bounce list:

    I would advise you to check this guide on how to prevent such issues and also Whitelisting of our domains could help as well.

    If you have any further questions please let us know.

    Thank you!