What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not receiving submissions to my emails?

    Asked by youngt on September 09, 2016 at 12:05 PM

    My co-worker is continuing to not receive an email notification that a form has been submitted even though his email (tasconet@uncw.edu) is listed. Another co-workers email (byrnesl@uncw.edu) receives the email when the form is submitted but the other email will not. 

    We have had this issue before and reach out to support and it was resolved but not the issue has come up again. This is for the Non-Military Residency Short Form within my JotForm account. 

    Can you please provide some assistance?

    Page URL:
    http://uncw.edu/admissions/forms.html

    email notifications email JotForm email notification assistance jotform account
  • Profile Image
    JotForm Support

    Answered by Nik_C on September 09, 2016 at 02:05 PM

    I checked this email: tasconet@uncw.edu in our logs and I found out that it ended in our Bounce list and the reason is below:

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I removed that email from Bounce list and you will be able to receive submissions now.

    Your second email: byrnesl@uncw.edu is not in our Bounce list:

    I would advise you to check this guide on how to prevent such issues and also Whitelisting of our domains could help as well.

    If you have any further questions please let us know.

    Thank you!