What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why if the CVV number is incorrect a message is shown, but no link to go back to the form?

    Asked by rsabian on September 09, 2016 at 12:52 PM
    Second, if the CVV number is incorrect, it says Oops, but unlike the other credit card errors, it does not have a Go Back link.  Visitors are stuck on that page with nowhere to go.  On my embedded site, if a visitor hits their browser back button, they leave the form page completely which would be bad.
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    JotForm Support

    Answered by Kevin_G on September 09, 2016 at 01:07 PM

    I have checked the form, but unfortunately I could not get the error message that you're referring, as far as I know there is only one general message that shows when the CC info entered is invalid. 

    Also, there is an error that appears in the form, while you're filling it out and it looks like this one: 

    Could you please provide us a screenshot of the error you're getting on your end? 

    We will be glad to check it and if needed we will be glad to forward your thread to our second level so this can be fixed. 

    We look forward to your response.